The personal information we collect, how and why
The types of personal information we collect will depend on the nature of our relationship with you:
Information that you provide voluntarily
We collect personal information that you voluntarily provide directly from you when you interact with us or make purchases via telephone, email, electronically, electronic data interchange; in person; when you voluntarily visit our website; subscribe to receive communications from us, enquire about our products or services, provide feedback on our products or services, apply for a job with us, engage with us on social media; or otherwise interact with us to provide personal information.
We collect personal information that you provide voluntarily through our Website, for example when completing an online form, asking us to contact you or subscribing to receive information from us. The information we collect about you may include but is not limited to some or all of the following:
- First and last names and legal name;
- country of residence;
- personal contact information (telephone, email, etc.);
- name of a company that you represent (if any), it’s business and trading names and your function within this company;
- The website address of your organisation
- your postal and street address,
- the market in which you operate,
- the subject matter of your enquiry,
- any other information that you may enter on the Website or provide to us (e.g.: content that you fill into an online or another form).
Information that we collect automatically
When you visit our Website, we may collect certain information automatically from your device.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification number, browser type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages you have accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content or products on our Website are of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.
As well as collecting information directly from you, there may be occasions when we collect information about you indirectly from third parties or publicly available sources. Such third parties may include people or organisations who provide marketing leads and marketing, promotional and data analysis services to us. They may also include your authorised representative. We may combine this information with information we already have about you to help us understand trends, behaviour, and use of our products and services.
Where we receive information about you indirectly from others we will do so in compliance with applicable Privacy Laws and ensure that the third party has also collected and shared that information in accordance with applicable Privacy Laws.
Information collected in the course of carrying out our operations
We collect personal information about you in the course of carrying out our operations, including to help us interact with and provide goods and services to you.
We will not collect sensitive information unless such information is reasonably necessary to enable us to carry out our functions or activities, and either:
- you have expressly consented to the collection of such sensitive information; or
- we are required or authorised by law to do so (including under the applicable Privacy Laws).
You do not have to give us your personal information. Where practicable you have the option of dealing with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with the requested products or services, allow you to participate in an advertised activity, or interact with you.